Undertaking workplace mediation

The purpose is to assist those in conflict to resolve their differences and agree a way forward. It is often used before adoption of the formal grievance procedure.


It requires a skilled independent facilitator who will guide the participants through the following process

  • Introduction – establishing roles, ground rules, issues to be resolved
  • Statement of the problems by each party
  • Information gathering
  • Problem identification – finding initial areas of common ground and then identifying outstanding areas
  • Developing options and reaching agreement

Without professional support employers often spend a lot of management time and still fail to achieve a successful outcome.

E-mail david@cedargbltd.co.uk to discuss how David can help you with his substantial knowledge and experience.

Case Study

Using mediation to develop effective working relationships

Our client, who is based in the medical services sector employed two professionals who had a deteriorating relationship...

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